Privacy Policy

This Privacy Policy (Policy) outlines how your information is collected, used and disclosed when you access or use Styler Zone’s Services as defined in our Terms and Conditions (Terms). This information is collected, used and disclosed in accordance with the Privacy Act 1988 (Commonwealth) (Privacy Act).

This Policy is incorporated by reference into our Terms. You agree to comply with all Terms when accessing or using our Services, including this Policy.

What information do we collect and how is it collected?

Personal Information from you

We collect Personal Information, as defined in the Privacy Act (including Sensitive Information as defined in the Privacy Act), when you register, use, subscribe to or take part in any of our Services

We collect information that you voluntarily provide to us via use of our Services as well as through any other means used to contact us (such as email or phone). The kinds of Personal Information we collect include your contact and payment information such as your name, email address, gender, address, phone number, mobile number, password, billing information and credit card information.

As our Services contain business listings, we may also require details about your business, including your Australian Business Number (ABN), Australian Company Number (ACN), your registered business name, trading name or company name and your registered trading or business address.

Payment information

If you choose to pay by Stripe, then you will be directed to the Stripe website to complete your payment. Third party privacy policies and terms and conditions will apply. Please ensure to read the privacy policy of the relevant third party payment processor.

You acknowledge and agree that Styler Zone has no control over the security or privacy policy of third party payment processors such as Stripe and that Styler Zone is not liable for any loss or damage to you in connection with any breach of this Policy or any data breach by or any payment processor.

Photo, video and other content uploads

When you upload or enable access to photos, videos or other content to the Services, we collect and store this information, including additional information about those uploads such as the time, date, place the photo or content was taken or uploaded, geographical location and how you use them, who views them or with whom you share them.

If you have connected your social media accounts on Styler Zone, we may collect and store your social media account information, including your photographs, videos, comments, affiliations, friends lists and any other information we are given access to on your social media account.

Automatically collected Personal Information

We automatically record information from your device and its software when you access our Services, including your IP address, browser and device type, internet service provider, mobile phone carrier, platform type, the site from which you came and the site to which you are going when you leave our website, date and time stamp and cookies that may uniquely identify your browser or account.

When accessing our Services using a mobile device, we may also receive and collect identification numbers associated with your device, mobile carrier, device type and manufacturer, and, if enabled, geographical location data (including GPS). Please note that some of the information we collect, for example an IP address, can sometimes be used to approximate a device's location.

Additionally, we may collect information about your activity, use and participation in our Services, including pages and profiles you view, service providers you have used, services you have acquired, when you’ve recently logged into the Service and how you browse and use the Services. This information may also include the functions and features that you use within the Service, such as the answers to your questions, message history and other friends or contacts you invite to the Services

Personal Information collected via cookies

Our Services use small pieces of data called cookies to identify a user who engages with our website and to compile records of a user’s login details and history of engaging with our website, which we use to streamline your Styler Zone user experience. Cookies are stored by a users’ browser while the user browses a website. Each time the user visits the website, the browser sends the cookie data back to the server to notify the system of the user's previous activity.

If you wish to disable cookies, you may do so through your browser settings. Note that cookies are essential to the basic functions of our Services, such as allowing you access to your account. If you disable or limit the cookies on your computer then you may obstruct the functionality of our Services.

We also use cookies for Google Analytics. Google Analytics allows us to anonymously track the use of our website by recording the number of users who have visited, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits. This information is collected for statistical purposes only and cannot be used to identify you.

Personal Information collected via Social Media Platforms

Styler Zone uses and allows registration, login and connection with a number of social media platforms, including Facebook and Instagram (Social Media Platforms). By accessing, interacting with and using Social Media Platforms, you agree that Styler Zone may have access to such platforms and that you agree to the terms and conditions and privacy policy of those third party Social Media Platforms.

You acknowledge and agree that those Social Media Platforms may collect your information and that the privacy practices of those Social Media Platforms are not controlled by Styler Zone and that Styler Zone holds no responsibility for such privacy practices.

Styler Zone may from time to time, have access to statistics regarding the number of views, navigation patterns, posts that you like, comment on or share and any user interactions with social media pages controlled by Styler Zone and that Styler Zone may use such information for the purpose of its marketing and promotion strategies.

Personal Information provided by others

Information relating to you or your conduct on the Services may be provided by other users of the Services. For example, your email address may be provided to us if another user has tried to refer you to our Services, or if you provide your details to a Service Provider that uses our booking system.

We may also collect information about you from third parties, such as contact details, demographic information, internet browsing history, ASIC registration status, credit reference or fraud prevention information or information may be provided by a Service Provider on our website. Financial institutions or payment processors may also provide us updated payment information or payment methods related to your paid account or subscription.

How do we store and protect your information?

We take reasonable steps to protect your Personal Information in accordance with this Policy. The Personal Information we collect from you is transferred and stored electronically via a secured SSL connection, in secured, password-protected servers, including cloud servers, located in Australia.

Your Personal Information is accessible to our employees, contractors and our third-party service providers such as our website host and technical support providers. We may also store your Personal Information in password-protected email databases for the purpose of sending out communications and marketing emails in accordance with this Policy.

Please note however, that no method of electronic transmission or storage is 100% secure and we, cannot guarantee the absolute security of your Personal Information. It is your responsibility to ensure that you keep your Personal Information safe (including your account login and password). This includes keeping your software up to date to prevent security breaches. If you are aware of any unusual activity or unauthorised access (either actual or potential) of your Styler Zone account, you must notify us immediately so that we may take the necessary steps to mitigate loss and prevent further breaches of security.

We reserve the right to maintain and store any information or data where, we reasonably believe, in our sole discretion, that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity whether immediate or in the future, or where we have a legitimate business reason to do so, including collection of amounts owed, resolving disputes, enforcing our Terms of Use or for record keeping integrity.

We destroy or de-identify your Personal Information where it is no longer needed for the purposes outlined in this Policy.

For what purposes do we collect and use Personal Information?

We collect your Personal Information as outlined in this Policy for the purposes described below:

for provision of the Services;
for administration and maintenance of your Styler Zone account;
for processing payments for purchases that you make from us;
for communication with you and to provide messaging and/or communications to you in association with the functions and features of the Services;
for communicating to you any announcements and updates, updated terms, conditions and policies, software updates, security alerts, technical notices, purchase confirmation, invoices, support and administrative messages;
for analysis, monitoring, development and improvement of our Services, including other products or services;
for security purposes, including to protect the Services and our property from abuse, fraud, malicious, unauthorised access or potentially illegal activities, and to protect our rights, safety and property and that of our other users;
for sending marketing communications to you, including notifying you of promotional or advertising offers, contests and rewards, upcoming events and other news about products and services offered by us and use of our Services; and
for the performance of other functions as may be otherwise be described at the time of collection or as consented to in relation to our Services.

How can you access or update your Personal Information?

You can access, modify and update most Personal Information that we hold about you directly from your account within the Services.

You may also contact us using the details below for assistance in accessing or changing your Personal Information or to close your account. We encourage users to ensure their Personal Information is as accurate, up to date and complete as possible in order to obtain the best value from our Service. However, as users have access to freely edit and update their information, we have little control over the information provided to us. You agree that Styler Zone is not liable for ensuring user information is accurate or up to date.

If you change the information in your account or opt out of receiving certain communications, this will only affect future communications from us.

Request erasure of Your Personal Data

You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

To whom your personal information is disclosed?

Disclosure of your Personal Information will occur in accordance with the purpose for which it was collected or as outlined in this Policy. Accordingly, your Personal Information may be disclosed to other individuals and companies as outlined below:

Styler Zone and Related Bodies Corporate

Your Personal Information may be accessed by us, including our directors, employees, officers and contractors. You consent to us providing your Personal Information, including Sensitive Information to our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)).

Other users, individuals and social media websites

Our Services allow you to share Personal Information about yourself or your business with other individuals and other companies, including other users. Your Personal Information is viewable by other users of our Services, and may also be accessed through public search or on third party websites. This shared information can include basic information provided at registration, information provided through social media websites, as well as information about your use of our Services.

Parties required by law

Your Personal Information may be disclosed by us to any party to whom we are required by law to provide your Personal Information and to any party to whom disclosure is permitted under the Australian Privacy Principles.

Direct marketing

By accessing, registering, using or subscribing to our Services, you consent to us using or disclosing Personal Information (other than sensitive information) to keep you informed about our products and services and other products and services that we consider may be of interest to you including those offered by a Service Provider. For this purpose, disclosure may be made to our third-party service providers. We may communicate with you via email, social media, SMS, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

We may use or disclose sensitive information about you for the purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose.

You can opt-out of direct marketing communication activities undertaken by us at any time by clicking the “unsubscribe” or “opt-out” link on email communications from us, or by contacting us at [email protected]. Note that you cannot opt-out of non-promotional messages necessary for the provision of Services to you, such as messages regarding your account (including technical notices and purchase information).

Other third parties

We may share your Personal Information with third parties if it is reasonably related to the provision of our Services. The third parties that we may share your Personal Information with includes consultants and other service providers to us that perform services on our behalf or who offer goods and services through the Styler Zone website. Such services we procure may include identifying and disseminating advertisements, enforcement of our terms and conditions, providing fraud detection and prevention services, processing payments or providing analytics services. We may also share your Personal Information with our business partners who offer goods or services to you jointly with us (for example, contests or promotions).

We may also share your Personal Information with third parties with your consent in a separate agreement, in connection with any company transaction (such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party) or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings.

Note that we reserve the right to share your Personal Information with other third parties where, in our sole discretion, it is required to:

investigate and defend ourselves against any third party claims or allegations;
protect against harm to the rights, property or safety of Styler Zone, its users or the public as required or permitted by law; and
detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.

Overseas disclosure

Please note that some of the parties listed above to whom your Personal Information may be disclosed, may be located overseas. We do not take responsibility for the privacy practices of such individuals and cannot guarantee their adherence to Australian Privacy Principles we agree to use reasonable endeavours to take reasonable steps to ensure that the Personal Information which we disclose not be held, used or disclosed by the overseas third party inconsistently with the Privacy Act. By accessing, registering, using or subscribing to our Services, acknowledge and consent to disclosure of Personal Information to such overseas recipients.

Third party websites

Our Services may, from time to time, contain links to and from websites which are owned or operated by other parties. These websites are governed by their own privacy policies and we recommend that you make your own enquiries as to their privacy policies. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third-party websites.

Access, correction and complaints

At any time, you may request access to Personal Information we hold about you. We may refuse to provide access if the law allows us to do so, in which case we will provide reasons for our decision as required by law.

You may write to our privacy officer to request that your Personal Information is not used for the purposes of direct marketing or provided to third parties for direct marketing.

You may also submit a written complaint about how we handle your Personal Information to our Privacy Officer. If you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner.

All requests for access or corrections to your Personal Information should be directed to our Privacy Officer. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us using the following contact details:

Atten: Privacy Officer

Styler Zone Investments Pty Ltd